Island Hopper Landscape Supplies, Ltd. offers a 7-day return policy. Items purchased in our store, or online, may be returned with a valid sales receipt for store credit only. Items must be in their original packaging, and in new, unused condition. Returns are subject to a 15% restocking fee.* Without a receipt we will be unable to process your return.
You may also return item(s) purchased online within 7 days of receipt via the shipment method of your choice. We recommend insuring your item(s) as we are not responsible for loss or theft. Returns are subject to a 15% restocking fee.* A store credit will be issued for items returned. We are not responsible for lost or stolen store credits. We reserve the right to limit or refuse to accept the return of merchandise at any time and for any reason. You are responsible for returning item(s) in original packaging, and in new, unused condition.
When shipping, make a copy of your receipt, and a note as to why you wish to return the item, and mail returnable item(s)† to:
Island Hopper Landscape Supplies, Ltd.
Attn: RETURNS Dept.
3966 Long Beach Road
Island Park, NY 11558
For questions, please call us at 516.670.8460 Monday through Friday 9:00 a.m. – 5:00 p.m. ET or email firstname.lastname@example.org.
* A 15% restocking fee may be implemented depending upon the type of item(s) being returned, and is at our sole discretion.
† No returns, exchanges, or credits on Special Order merchandise.